Storm Survivor support

Need a hand at sea? Email support@stormsurvivorgame.com. We reply within 3 working days. Storm Survivor is made by an independent developer.

Quick answers

I bought something and it didn't arrive.: Close the game fully and reopen it, then tap Restore purchases in the store. Boat unlocks come back; if Gold or Rewinds are still missing, email us the product name and purchase time.
How do I get a refund?: Apple handles all payments and refunds. Request one at reportaproblem.apple.com.
I got a new phone. Where is my progress?: Sign in with the same Apple account and turn on iCloud for the game. Boats, refits, records and achievements sync; Gold and Rewinds stay on the old device.
The game is slow or my phone gets hot.: Lower Graphics quality in Settings and let the phone cool between long voyages.
No sound.: Check the ring/silent switch, device volume and the game's audio settings.
I have an idea for the game.: We'd love to hear it. Email us; every message is read.

Report a problem

Open Settings → Support → Report a problem.
Describe what happened and what you expected. Include your boat, game mode and the steps that caused the problem.
Choose Include recent runs if you want to attach diagnostics. It starts off. Prepare report saves a file on your device.
Use the share sheet to send the file to support. If sharing fails, keep the local file and try again. Nothing is submitted automatically.

Include your app version, iPhone or iPad model and iOS version if you write directly. Do not send passwords, payment card details or your Apple account credentials. We reply within 3 working days.

Purchases and missing progress

Use Restore purchases in the store to restore eligible boat unlocks with the Apple account that bought them. Consumable Gold and Rewinds are not restored like boat unlocks. If a purchase is missing, contact support with the product name and purchase time. Keep Apple's receipt; share only the details needed to investigate. Apple handles billing and refund requests through Report a Problem.

Progress is saved locally, and permanent progress may sync through iCloud. Wallet balances are device-only in the current cloud payload. Game Center scores use your Game Center account. Check your Apple sign-in and network connection if these services are unavailable. Avoid deleting the app while investigating missing progress.

Performance and sound

Try a lower graphics quality in Settings if the sea stutters. Let a hot device cool before another long voyage. Check the game's audio settings, device volume and connected audio devices if sound is missing. Tell support whether the problem happens after returning from another app.

Ads and privacy

Rewarded ads are optional. The offer shows the Gold you can earn; closing before the reward adds no Gold. If no ad is available, check your connection and try again later. Privacy choices in Settings → Support opens Google's consent options where required.

Clear recordings in Settings → Support removes local diagnostic recordings and exported reports without removing game progress. It does not recall files already shared or delete Apple cloud records. Read the privacy policy for details.